RPO Evaluation
Service Level (SLA) metrics include:
- Time-to-fill
- Interview to offer ratio
- Offer acceptance rate
- Retention
- Response times
- Hiring manager satisfaction
- Candidate satisfaction
Key Performance Indicators (KPI)
Key performance indicators galvanize both Benchmark RPO and the client organization to behave in a certain way. This is why the development and agreement to KPI’s is fundamental to the success of the RPO.
- If we consider typical KPI’s such as time to hire, and cost per hire, it can be seen that neither party has exclusive influence over whether they are achieved or not.
- For instance if hiring managers consistently fail to give timely interview feedback to the RPO provider then time to hire metrics will be immediately impacted.
- In addition, candidates are more likely to withdraw or not be available if the feedback they receive is late affecting CV to hire ratios.