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RPO Evaluation

Service Level (SLA) metrics include:

  • Time-to-fill
  • Interview to offer ratio
  • Offer acceptance rate
  • Retention
  • Response times
  • Hiring manager satisfaction
  • Candidate satisfaction

Key Performance Indicators (KPI)
Key performance indicators galvanize both Benchmark RPO and the client organization to behave in a certain way. This is why the development and agreement to KPI’s is fundamental to the success of the RPO.

  • If we consider typical KPI’s such as time to hire, and cost per hire, it can be seen that neither party has exclusive influence over whether they are achieved or not.
  • For instance if hiring managers consistently fail to give timely interview feedback to the RPO provider then time to hire metrics will be immediately impacted.
  • In addition, candidates are more likely to withdraw or not be available if the feedback they receive is late affecting CV to hire ratios.